SYZ Moves Ltd

Terms and Conditions

Last updated: 2025

These Terms and Conditions (“Terms”) explain how SYZ Moves Ltd provides our removals and related services. By booking a service with us or using our website https://syzmoves.co.uk, you agree to these Terms.

If you have any questions, please contact us at:

1. Definitions

  • “We”, “us”, “our” – SYZ Moves Ltd.
  • “You”, “your” – the customer who books and pays for our services.
  • “Services” – house removals, office relocations, furniture delivery, packing and any other services we agree in writing.
  • “Job” – the specific removal or service you book with us.

2. Quotes and Bookings

2.1 All quotes are based on the information you give us (addresses, items, access, dates, etc.).
2.2 Quotes are usually valid for 30 days, unless we tell you otherwise.
2.3 Your booking is confirmed only when:

  • we have agreed the date and details, and
  • you have accepted the quote, and
  • any required deposit has been paid.

2.4 If the actual work is different from the information originally provided (for example, extra items, extra floors, poor access, additional stops), we may change the price to reflect the extra time or work.

3. Prices and Payment

3.1 Prices may be based on an hourly rate or a fixed price, as shown in your quote.
3.2 Unless otherwise agreed in writing:

  • Deposits are non-refundable once the Job is confirmed.
  • The balance is due on completion of the Job, on the same day.

3.3 We accept the payment methods stated in your quote or invoice (e.g. bank transfer, card payment, etc.).
3.4 If payment is late, we may:

  • charge reasonable late payment fees and interest, and
  • refuse to carry out further work until all outstanding amounts are paid.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for making sure that:

  • we have safe, suitable access at both collection and delivery addresses;
  • lifts, stairways and corridors are clear enough for items to be moved;
  • parking is available close to the property (and any permits are arranged).

4.2 Any parking fines or extra charges caused by lack of parking or restrictions may be added to your final bill.
4.3 You must be present, or have a trusted representative present, at collection and delivery to:

  • give instructions, and
  • check that everything has been loaded and unloaded correctly.

5. Packing and Fragile Items

5.1 You are responsible for packing your belongings in a safe and secure way, unless you have booked our packing service.
5.2 We are not responsible for damage to items that were poorly packed by you or a third party.
5.3 Please clearly label fragile items and boxes.
5.4 We may refuse to move items that are:

  • unsafe to carry,
  • leaking or hazardous, or
  • likely to cause damage to other goods.

6. Items We Cannot Move

6.1 Unless we agree in writing, we do not move:

  • Explosives, flammable, corrosive or hazardous materials
  • Illegal items or goods obtained unlawfully
  • Live animals or plants
  • Cash, jewellery, high-value artwork or other extremely valuable items

6.2 If you ask us to move any of the above without telling us, we will not be responsible for any loss, damage or legal issues that result.

7. Cancellations and Changes

7.1 If you need to cancel or change your booking, please contact us as soon as possible in writing (email is fine).
7.2 Our standard cancellation terms are:

  • More than 7 days before the Job: deposit may be refunded or transferred at our discretion.
  • 3–7 days before the Job: deposit is retained.
  • Less than 48 hours before the Job: up to 100% of the quoted price may be charged.

7.3 If we need to cancel or reschedule (for example, due to vehicle breakdown, staff illness, severe weather or other serious issues), we will:

  • notify you as soon as reasonably possible, and
  • offer a new date or a refund of any amounts you have paid for the Job we cannot complete.

8. Delays and Waiting Time

8.1 We always try to arrive and complete Jobs on time, but sometimes delays happen due to traffic, accidents, weather, access problems or issues outside our control.
8.2 We are not liable for losses caused by delays outside our reasonable control.
8.3 Extra waiting time (for example, waiting for keys, waiting for you to finish packing, etc.) may be charged at our hourly rate.

9. Damage, Loss and Our Liability

9.1 We will handle your belongings with reasonable care and skill.
9.2 Our liability for loss or damage to goods is limited to the reasonable cost of repair or replacement, up to a maximum amount stated in your quote or our insurance cover.
9.3 We are not responsible for:

  • Normal wear and tear or minor marks that can occur during moving
  • Damage to items that were already faulty, fragile, poorly packed or not suitable for moving
  • Loss or damage caused by your instructions, or by your failure to follow our advice
  • Indirect or consequential losses (for example, loss of profit, emotional distress, missed work)

9.4 Any damage or missing items must be reported to us in writing within 7 days of the Job, with photos where possible.

10. Insurance

10.1 We hold appropriate insurance for our removals operations.
10.2 If you require additional cover for high-value or special items, please let us know before the Job so we can discuss options.

11. Complaints

11.1 If you are unhappy with any part of our service, please contact us within 7 days of your move:

11.2 We will review your complaint and aim to respond within a reasonable time with our findings and any proposed solution.

12. Data Protection and Privacy

12.1 We collect and use your personal data only as necessary to provide our services and run our business.
12.2 For full details on how we handle your data, please read our Privacy Policy.

13. Force Majeure (Events Outside Our Control)

We are not responsible for any delay, cancellation or failure to perform our obligations where it is caused by events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, pandemics, or government restrictions.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. By continuing to use our services after changes are published, you agree to the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.